General Complaint Procedure
A general complaint is a response to a college-related problem or condition which a student believes to be unfair or a hindrance to the educational process or the conduct of on-campus business. The General Complaint Procedure is the process by which a student may file a general complaint.

The General Complaint Procedure provides students the opportunity to express their views on college-related conditions which impede their education and to seek relief from those conditions. It is not intended, nor may it be used, to supplant other grievance/complaint/appeals procedures designed to address certain matters for which special procedures are published. Specifically excluded from the General Complaint Procedure are grievances related to sexual harassment; discrimination on the basis of race, color, religion, national origin, gender, disability, or age; grade disagreements or appeals; traffic ticket appeals; and grievances or appeals filed under the procedure for violations of student life conduct policies.

Students who wish to file a general complaint should follow these steps:

1. The student should discuss the complaint with the college employee most directly responsible for the condition which brought about the complaint. Most matters will be resolved at this level.
2. If the student is still not satisfied, he/she may discuss the matter with the next level of supervisory authority.
3. If the student is still not satisfied, he/she may file a written presentation of the complaint with the vice president of student services, who is responsible for taking appropriate action on matters within his/her jurisdiction or for routing the complaint to the appropriate senior administrator for action.
4. If the student is still not satisfied, he/she may file a written presentation of the complaint with the campus president.