Need assistance using our digital systems?

We offer a wealth of information online. Of course we want to make sure you can easily access and use it, so you can get your work done. If you’re having some difficulties, one of the answers below may solve your problem. If you still need assistance, call 281-476-1850.

Frequently Asked Questions

Can I log on if I don’t have my student ID?

You log onto all of our database offerings using your name and G number.

When I tried to log in I was asked for a password. What now?

Please call your campus library for assistance or email us to ask for help.

When I chose my database it said that this resource is not available. What does this mean?

It means the Remote Access service is not available. Please call 281-476-1850 or email us to report the outage.

When I tried to get access, why did I get an Error Code 103?

This usually means you have some software on your computer that is preventing your access. If you have:

Norton Internet Security or Norton Personal Firewall, you will need to open that program either from your Start menu or from the icon in the SysTray in the lower right corner of your screen. When the program opens, there will be a list of components.

1. Click on Privacy Control and turn it off.
2. Close Norton Internet Security/Norton Personal Firewall and try to access the database again.

ZoneAlarm Pro, eTrust EZ Firewall or EZ Armor Security Suite, open the program from your Start Menu or by clicking on the icon in the SysTray in the lower right corner of your screen.

1. When the window opens, click on Privacy.
2. Choose Cookie Control and click the Custom button.
3. Click on the Cookies tab and look for 3rd Party Cookies. Uncheck the box labeled Remove Private Header Information.
4. Click Apply and then OK to close this window.
5. Close ZoneAlarm Pro and try to access the database again.