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Ask San Jac

Title
Am I required to open a bank account with Higher One to get my refund?
Higher One Card, One Account, Refund
I moved, how do I update my address or verify the address my Higher One card was mailed to?
address, email, Higher One Card, profile
I thought the OneAccount was free, but now I have been charged fees! What happened to free?
atm, free, Higher One Card, spending money, statement, withdrawing money
There are three classes of actions that may result in a charge
Why did SJC choose to partner with Higher One?
banking institutions, checking accounts, Higher One Card, refunds
Do I have to activate the card that was mailed to me?
Activate, Direct Deposit, Higher One Card, One Account
Do I have to activate a refund option if I do not anticipate receiving a refund?
Financial Aid, Higher One Card, Refund, Tuition & Fees
If I choose not to activate the OneAccount, do I need to keep the San JacCard?
access, Higher One Card, log in, One Account, security code
Is activation easy? Is it clear how to choose the option I want?
checking accounts, Direct Deposit, Higher One Card
Who will be able to assist me if there is a problem?
Campus Business Office, customer service, Higher One Card
Can I choose to have my refund sent electronically to any bank for free?
activation, Direct Deposit, Higher One Card, Refund
Does Higher One charge fees? Are their banking fees different from other banks?
fee schedule, Higher One Card, One Account, wire transfers, withdrawing money
If I choose to use the OneAccount is there a $.50 fee for debit purchase transactions?
Higher One Card, MasterCard’s Zero Liability Policy, One Account, PIN-based transactions
Is it still possible to overdraft the Higher One OneAccount?
finances, Higher One Card, One Account, overdraft
Who do I contact if I lose my card?
Campus Business Office, Higher One Card, prevent fraud, replacement card
Is Higher One’s customer service designed to handle 27,000 SJC students? What about all their other customers?
customer service, Higher One Card, online services
Will all College ATMs be replaced with the Higher One ATMs?
atm, Higher One Card
I see Higher One has a partnership with a bank? Why and how does that work?
customer service, Higher One Card, transaction processing
Did SJC sell information to Higher One? How will the information that was shared with Higher One be used?
cardholder, Higher One Card
Is it legal for SJC to share information with a service provider?
Higher One Card, privacy regulations
Does sharing information with Higher One break the current privacy rules at the College?
FERPA regulations, Higher One Card
Does Higher One sell student information to other companies?
Higher One Card
What are the bus routes?
bus, bus, buses, route, routes, routes, transport, transportation
Tech Support Online
audio visual equipment, Computer Help, Computer Support, Login Help, Remote Access, Tech Support, Tech Support Online, Technical Support/ITS, Teleconferencing
Tech Support Hours of Operation
audio visual equipment, Remote Access, Tech Support, Tech Support Online, Technical Support/ITS, Teleconferencing
Contact Center Hours of Operation
Tech Support, Tech Support Online, Technical Support/ITS
Tech Support Online
audio visual equipment, ITS, Remote Access, Tech Support, Tech Support Online, Teleconferencing
What documents are required to apply for Financial Aid?
dependent, documents, FAFSA, Financial Aid, independent, verification
How long does it take to be awarded Financial Aid?
department of education, eligibility requirements, Financial Aid, financial aid office, Financial Assistance, grants, job opportunities, loans, pell grant, veterans
I applied for FAFSA several months ago but San Jacinto College still has not received my application. How can I find out if something is wrong with my application?
department of education, eligibility requirements, Financial Aid, financial aid office, Financial Assistance, grants, job opportunities, loans, pell grant, veterans