You can easily reset your password online! To do so:
- Go to your program's homepage, which is the website listed on the back of your card above the magnetic strip.
- Click on the 'Forgot Your Password?' link under the 'Log In!' button on the top of the page.
- On the next page, enter your email address or mobile phone number and the security characters. Please note that you must be set up to receive Mobile Alerts in order to reset your password by mobile phone.
- Click 'Submit.' Answer your security questions or enter the required information on the next page and click 'Submit.'
Your temporary password will be sent to you via email or through text message depending on the information you entered. The temporary password expires in ~ 60 minutes.
If sent via email, click on the hyperlink in the email to be redirected to your login screen where you will create a new password.
If sent via mobile phone, visit your program's homepage, and log in using your email address and the temporary password (provided through text) to be taken to the screen to create a new password.
Please Note: For security reasons, access to your online profile will be suspended for a 24 hour period once an incorrect password has been entered 3 times in a row. You must reset your password to gain online access after 24 hours. If you require access to your profile before the 24 hour waiting period, please call Customer Care using the toll-free number on the back of your card between 8 a.m. and 11 p.m. ET (Monday-Friday).