Library_FAQ
Remote Database Access Help (Frequently Asked Questions)
Q. I am trying to log on to the remote databases but I don’t have my SJC Identification number (G number).
A. You will need to contact the Library (Central 281-476-1850, North 281-459-7116, South 281-484-1900) and ask for verification of your SJC Identification number (G number).
Q. I have my ID number but when I tried to log in it asked me for a password.
A. If the database webpage asks you for a login and a password you tried to enter the database from the ON-Campus access page. Please visit the Remote Access page to use the databases from OFF-campus.
Q. When I chose my database the login page did not appear. It said that this resource is not available. What does this mean?
A. This means that the Remote Access service is not available. Please call 281-476-1850 or email Remote User Support to report the outage.
Q. I went to the correct page, chose my database, entered my ID number and I received an error message that included the words Error Code 103. What does this mean? Why can’t I access the databases?
A. When you try to access the databases from the correct page and with your correct ID number and then get the Error Code 103 message, it means that you have some software on your computer that is preventing you from using our Remote Access. If you have:
I. Norton Internet Security Or Norton Personal Firewall: You will need to open that program either from your Start menu or from the icon in the SysTray in the lower right hand corner of your computer screen. When the program opens, there will be a list of components.
1. Click on Privacy Control and turn it off.
2. Close Norton Internet Security/Norton Personal Firewall and try to access the database again.
II. ZoneAlarm Pro, eTrust EZ Firewall or EZ Armor Security Suite : Open the program from your Start Menu or by clicking on the icon in the SysTray in the lower right hand corner of your computer screen.
1. When the window opens, click on Privacy.
2. Choose Cookie Control and click the Custom button.
3. Click on the Cookies tab and look for 3rd Party Cookies. Uncheck the box labeled Remove Private Header Information.
4. Click Apply and then OK to close this window.
5. Close ZoneAlarm Pro and try to access the database again.
Q. I still am unable to access the databases remotely. What do I do now?
A. Please call the Library (Central 281-476-1850, North 281-459-7116, South 281-484-1900).
We will troubleshoot with you to find out why you do not have access.
