Policies for College-Affiliated Accounts


Printable PDF of Policies

Creating a New Account

College employees who wish to create a social media account on behalf of their department or program can do so on the platform(s) of their choice. If you have questions about starting an account and would like to consult with our digital media coordinator, or if you need assistance meeting the following requirements, please email socialmedia@sjcd.edu.

 

Requirements

  • Profiles are registered with the External Relations office.
  • Profiles are active on a weekly (no less than monthly) basis. 
  • “San Jacinto College” is included in your bio/about section. 
  • Please follow this template for your profile name: San Jac + [campus] + [dept./program]. For example, “San Jac North Cosmetology.” Some exceptions will apply. For accounts that are not tied to a specific campus, that can be omitted. If space permits, you should write San Jacinto College in full. For example, “San Jacinto College Foundation” or “San Jac Student Engagement & Activities.” Avoid using “SJC” in the profile name — “SJC” is permitted in social handles. 
  • Your social media profiles are complete and follow San Jacinto College’s visual identity system, including the bio/about section, cover photos, and social media avatar. 
  • Avatars should match across platforms and be clear and legible across devices. They can be a photograph — they don’t need to repeat your profile/handle name — or you can utilize the San Jac avatar, which conveys an “official” status.

 


Visual Identity

San Jacinto College employees can use branded images from External Relations for their College-affiliated social media profiles or create their own. Please be sure to follow the College’s brand standards when choosing and creating images. If you have questions or need assistance, feel free to reach out to us at socialmedia@sjcd.edu.

 

Profile Picture

Use of a branded profile picture can help social media users recognize an official College-affiliated account. Use of the SJC acronym within a social media profile picture is preferred. Lengthier text — such as the full name of the College — will be hard to read in social media profile pictures, particularly on mobile devices.

 

Header/Cover Photos

Your header or cover photo is the image that spans the top of your profile page on some platforms. Photos, graphics, and royalty-free imagery are all permissible for this placement. Please be sure to only use images with a high resolution and quality. Images should be large enough to fill the entire box, preventing stretching and distortion.

 

Downloadable Files

Please do not use these image files for anything other than social media profiles.

 

Profile Photos


 
 
 
 
 
 

 

 
 
 
 
 

 

Header (Twitter)

 

 
 
 
 
Cover Photo (Facebook)

 

 

 

 

 

Examples of Properly Completed Profiles

 


Security Protocols

Representing San Jacinto College on social media goes beyond tone, messaging, and imagery. Here’s how to safeguard your accounts to ensure smooth, secure, and uninterrupted operations.

 

Ownership

All San Jac-affiliated social media accounts must be owned by an employee and registered with External Relations. For security purposes, social media accounts should be managed by at least two accountable employees. 

While a student may be enlisted to help manage an account, they should not establish or have the highest level (admin) rights to the account. 

Accounts on social media platforms requiring a single login should use a San Jac email address. The account must also be accessible to at least two people, an administrator and a backup administrator. We recommend using multi-factor authentication when possible.

 

Succession Planning

Social media platforms should be monitored at all times and should never go without an active administrator. If the owner of a social media account is set to leave the College, a new administrator should be identified immediately and External Relations needs to be notified. 

Ownership should be transferred to that individual and any administrative access the former employee had should be removed. For some platforms (LinkedIn, Facebook), this requires the removal of their profile as an administrator. Other platforms such as Twitter and Instagram require a change of password. Even if your team remains unchanged, it is a good practice to review your social media privacy settings and access and publishing privileges on a quarterly basis.

 

Incident Response and Breach Preparedness

Always change the passwords to your social media accounts immediately after any suspicious activity such as a security notification or when an administrator leaves their role or the College. 

Imposter accounts: These accounts can target our community and prospective students with scams and misinformation. Registering your account with External Relations protects your page from being mistaken as an imposter and potentially taken down. 

Scams/phishing: Watch out for fake login pages and questionable direct messages — even just downloading a file or clicking a link can put yourself and the San Jac community in danger. Stay updated on recent social media security threats, and always think twice.

If your account is hacked, report the issue via the help section of the social network where the incident occurred and notify the External Relations office.

 


Engaging with Your Audience

Engagement with your audience is important because it allows them to feel heard and supported. This can look like commenting, liking, or sharing relevant content by your audience. 

  • Do use language that is appropriate, inclusive (we, us, our), and representative of San Jacinto College. 
  • Do encourage conversation and engage in positive comments. 
  • Don’t comment on or post anything related to legal matters. 
  • Don’t share personal opinions or endorsements as if they belong to the College. 
  • Don’t use “I” statements, jargon, acronyms, institutional language, or abbreviations. 
  • Don’t remove post comments offering criticism if they are otherwise respectful. 
  • Don’t participate in arguments or respond to negative comments and direct messages unless a clarification or your acknowledgment is needed on behalf of the College. 
  • Don’t share confidential information, false information, or information that could potentially damage San Jac’s reputation. 

 

Responding to Inquiries

With so many different departments at the College, you may receive questions from time to time that are not relevant to your area. When replying to inquiries, always respond in a timely manner and do your best to direct the individual to the appropriate group. For example:

Thank you for contacting San Jacinto College! This account is administered by the External Relations office. Your question will be best answered by the Admissions office. You can reach them at 281-998-6150 or admissions@sjcd.edu

If you receive messages in a language other than English that you do not speak, do not use Google to translate your response. Instead, please refer them to the Contact Center at 281-998-6150.

 


Best Practices

  • Your flyers for social media do not need the full Equal Opportunity statement — it takes up too much valuable space. Adding “An Equal Opportunity Institution” in very small type at the bottom will suffice.
  • When using our logo, make sure you are using the current high-resolution version with the service mark. 
  • Remember not just who your target audience is, but who San Jac’s audience is as a whole. Avoid imagery and messaging that would be better suited for children and younger teens. 
  • Don’t use QR codes in your digital flyers on social — they require a phone camera to read, and most people are scrolling through their feed on their phones. 
  • Never post Zoom links on social media (for security reasons — it makes us extremely vulnerable to cybersecurity threats). Add the Zoom link on a corresponding webpage, then direct students there instead.
  • Post a variety of content types (videos, photos, flyers, etc.). 
  • Mind the algorithms. Social media algorithms rank all content and control who sees it, and when. They change about every 3-6 months, but generally keep in mind that posting something does not mean everyone who follows you will see it. 
  • Tailor your caption length. A shorter caption is best for Facebook and Twitter, while longer captions work well on Instagram. Try to always have at least a full sentence and provide necessary context for your images. 
  • Aim to post about 2-3 times, but no less than once, per week and use relevant hashtags (no more than 5-10). 
  • Try to post during ideal, high-traffic times. These are different for everyone, but weekdays between 3-7 p.m. are usually best for San Jac’s main accounts. 
  • If you’re doing a lot of long-term content planning, consider using a scheduling app like Hootsuite and others. 
  • When promoting an event or something else that leads back to a webpage, don’t try to fit every detail into the image/caption. You want to give just enough info to entice someone into clicking your link. Stick with the most important things, and send them to the website to learn more. 
  • Avoid reposting the same thing repeatedly. (Exception: this is acceptable on Twitter, but don’t post the same thing more than once in a 24-hour period.) When accounts repeat posts like this, it annoys users more than it interests them. In fact, usually people ignore posts they’ve already seen. There is a better option for these situations! Here’s an example scenario:

Your department is hosting a Zoom session with guest speakers. Your goal is to get the word out and get students to register for the session. 

You decide to start promoting the event two weeks in advance. Ideally, you post the main flyer first — right at the two-week point. Then a few days later, maybe you post photos and short bios for the speakers to introduce them. A few days after that, you could post a short clip from a student that previously attended the same event, in which they talk about what they learned or why other students should tune in. 

If you were setting up for an in-person event, you could post behind-the-scenes photos. And so on — there are a lot of possibilities! Then 1-2 days before the event, you might post the main flyer a second time with any additional updates and a reminder to join. 

The main point is this: Students want to know what they’re going to get out of attending your event. If you can demonstrate the value to the student, they are more likely to register and attend.