Healthcare and Emotional Support

The Employees Retirement System of Texas is working with its health plan administrators, state leadership and other state agencies to closely monitor the potential impact of COVID-19. Together, we can assist State of Texas employees and retirees and their families who may be affected by the virus. All Texas Employees Group Benefits Program (GBP) health plans are equipped to help participants understand, prevent and, if needed, treat the virus. 

The health plans also have trained staff who can answer questions about the virus and COVID-19.

To help limit exposure to the coronavirus and other possible infections, virtual visits are a great option for someone with mild symptoms. Virtual visits (medical and mental health) allow participants to see a licensed doctor through their telephone or computer. Many health plans offer virtual visits at no cost to participants or at a lower cost than a typical office visit. Find more information about virtual visits in each health plan below. Please note, the link to medical virtual visits is the same link for information regarding virtual visits for mental health.

Medical plans

HealthSelect of Texas®, HealthSelectSM Secondary and HealthSelectSM Out-of-State (administered by Blue Cross and Blue Shield of Texas) (800) 252-8039
Medical virtual visits covered at no cost to participants

Consumer Directed HealthSelectSM (administered by Blue Cross and Blue Shield of Texas)(800) 252-8039
Virtual visits covered at lower cost than a typical office visit—subject to deductible and coinsurance

Prescription drug plans

HealthSelectSM Prescription Drug Program (administered by OptumRx and serving HealthSelect of Texas, HealthSelect Out-of-State and Consumer Directed HealthSelect)
(855) 828-9834
Participants may be able to get an early refill of up to a 90-day supply of their prescription by calling the number above. 

Employee Assistance Program (EAP)

EAP is operational and ready to assist employees that need emotional support. EAP counselors can meet in person or provide telephone counseling. Please call their main number at 1-800-346-3549 for assistance.

If employees want to visit the worklife website for webinars on various topics please go to:

To enter the website please use uteap for username & password; click on Tools; click on Webinars; click on Upcoming Webinars. Directions to register are in the top paragraph of the Upcoming Webinar page. 


This situation has many people feeling anxious and scared. Optum has opened its Emotional-Support Help Line—staffed by mental health professionals—to anyone who may be experiencing fear or stress because of COVID-19. Members can call (866) 342-6892, free of charge, 24 hours a day, seven days a week. 

24/7 Mental Health Support Line for COVID-19

The Harris Center has activated a toll-free mental health call line to support the community during the coronavirus situation. The line can provide trauma-informed support and psychological first aid to those experiencing stress and anxiety related to the COVID-19 event.

Call toll free: 833-251-7544. You can also find contact information for additional resources here.