Coronavirus (COVID-19) Student FAQs About College Operations

Last updated: April 7, 2020 at 2:00pm

Academic Classes

Dual credit and ECHS students are being treated the same as every other SJC student. They should check the website and Blackboard for announcements from their instructors regarding their classes. They are also subject to whatever restrictions their schools have in place.

Online instruction is being tailored to existing student platforms like Blackboard, and optimized to be mobile-friendly so students can participate via cell phone. Additionally, the College’s IT department is working hard to make sure everyone has access to the equipment they need during these altered operations. Please reach out to your instructor if you have specific course-related concerns.

Please visit https://www.sanjacits.org/need-computer for additional information.

 

For classes that may require lab work and hands-on training, we are working on a procedure for groups of no more than 10 individuals to come to the College for that piece of the coursework. If this pertains to you, your faculty member will contact you with details.

For classes that may require lab work and hands on training, we are working on a procedure for groups of no more than 10 individuals to come to the College for that piece of the coursework. If this pertains to you, your faculty member will contact you with details.

San Jacinto College is conducting altered operations for the foreseeable future.

Please visit https://www.sanjacits.org/access-courses if you are having problems accessing your course materials on Blackboard Learn or need access to software or lab equipment to complete your coursework.

Please visit https://www.sanjacits.org/student-account for assistance with your student username and password.

Contact our Call Center (281) 998-6150 or Tech Support (281) 998-6137. We will verify your identification and provide you with your G# Number. For additional information please visit https://www.sanjacits.org/forgot-g-number

College leadership and the Faculty Senate have discussed a pass/fail grading policy at length and have decided that we are going to continue our current grading procedures at San Jacinto College.  We trust our faculty to make the decisions about grades that accurately address students’ learning.  A faculty member’s letter grade is much more meaningful than a generic pass or fail. We also want these classes to count toward major courses or degrees. We have worked diligently over the years to ensure that our credits transfer and count toward university transfer degrees.

Accessibility Services

The accessibility services office is closed to visitors, but accessibility counselors are still available to help meet the needs of our students. To schedule a phone appointment or virtual meeting, contact us at accessibility.services@sjcd.edu or educational.planning@sjcd.edu.

Students can email Accessibility.Services@sjcd.edu or Educational.Planning@sjcd.edu and it will be forwarded to the correct individual.

This will be determined via case-by-case review. Students should wait to hear from their instructors before emailing the Accessibility counselors in regards to their course format. Students can email their questions or concerns to Accessibility.Services@sjcd.edu.

Admissions Office

The College’s student support services and resources—including advising—are moving to an online format for the foreseeable future. To schedule a virtual appointment, visit http://appointments.sjcd.edu/. These student services departments are available online to assist you: Admissions, Career Services, Educational Planning, Counseling and Completion, Financial Aid, Recruiting, Student Engagement – Food Distribution, and Veteran Services. To contact admissions, email admissions@sjcd.edu.

To contact admissions, email admissions@sjcd.edu.The College’s student support services and resources—including advising—are moving to an online format for the foreseeable future. To schedule a virtual appointment, visit http://appointments.sjcd.edu/. These student services departments are available online to assist you: Admissions, Career Services, Educational Planning, Counseling and Completion, Financial Aid, Recruiting, Student Engagement – Food Distribution, and Veteran Services.

The College’s student support services and resources—including advising—are moving to an online format for the foreseeable future. To schedule a virtual appointment, visit http://appointments.sjcd.edu/. These student services departments are available online to assist you: Admissions, Career Services, Educational Planning, Counseling and Completion, Financial Aid, Recruiting, Student Engagement – Food Distribution, and Veteran Services. To contact admissions, email admissions@sjcd.edu.

Meningitis forms can be sent via email: meningitis.docs@sjcd.edu. Other university and college transcripts, and high school transcripts can be submitted via email: admissions@sjcd.edu

Other university and college transcripts, and high school transcripts can be submitted via email: admissions@sjcd.edu.Questions concerning the admission process or to schedule a remote advising session, please email: admissions@sjcd.edu.

Current SJC students can request transcripts through their SOS account. Information about this process can be found at: www.sanjac.edu/students-services/records-transcripts. At this time, students cannot pick up a transcript from the College. An unofficial transcript can be accessed through students’ SOS account.

Web Drop capability has been removed for parts of term that have already started. This means students are not able to drop on their own through their SOS account. Students requesting to be withdrawn from class(es) can schedule an appointment with an advisor. To schedule a virtual appointment, students can visit http://appointments.sjcd.edu/ or use the Advising Chat feature for general questions on the EPCC webpage. To contact an Educational Planning, Counseling and Completion advisor email educational.planning@sjcd.edu or call 281-998-6150 Central Campus: x1014, North Campus: x2306, and South Campus: x3444.

For questions concerning the admissions application process or to schedule an online advising session, please email: admissions@sjcd.edu.The College’s student support services and resources—including advising—are moving to an online format for the foreseeable future. To schedule a virtual appointment, visit http://appointments.sjcd.edu/. These student services departments are available online to assist you: Admissions, Career Services, Educational Planning, Counseling and Completion, Financial Aid, Recruiting, Student Engagement – Food Distribution, and Veteran Services.

Students who need to discuss dropping courses must contact an Admissions advisor if they are first-semster/ first-time-in-college students at admissions@sjcd.edu. Students in their second semester and beyond should contact an Educational Planning advisor at educational.planning@sjcd.edu or call 281-998-6150 Central Campus: x1014, North Campus: x2306, and South Campus: x3444.

A decision has not yet been made regarding spring 2020 commencement. Please continue to monitor sanjac.edu, the College’s student FAQ page, and your San Jac student email for notifications and updates regarding spring 2020 commencement.

Business Office

The business office is currently closed to visitors. Students can reach the College’s contact center at 281-998-6150. If the representatives can’t answer your question, they will share your request with business office employees, who will reach out to you as soon as we can.

If you’re currently still enrolled in a course/courses, you still must pay. The day you register, you need to make sure tuition is covered that same day.

We are not taking phone payments, but you may pay online through SOS. If you would like to mail a check, money order, or cashier check, please send to San Jacinto College District, Attn: Business Office, 4620 Fairmont Parkway, Pasadena, TX 77504.

The Installment Payment Plan due date of March 30 has been extended to Monday, April 13, by 7 p.m. As of now, the April 27 due date remains the same.

It depends on your situation. Please check the Academic Calendar.

Please email Bursar@sjcd.edu

Call the College’s contact center at 281-998-6150. If the representatives can’t answer your question, they will share your request with business office employees who will reach out to you as soon as possible.

Please speak with an advisor/educational planner to find out your options. For now, advising will be provided online. To schedule a virtual appointment, visit http://appointments.sjcd.edu/ or use the Live Chat feature on the EPCC webpage. You may also email your advising questions to educational.planning@sjcd.edu.

Please speak with an advisor/educational planner to find out your options. For now, advising will be provided online. To schedule a virtual appointment, visit http://appointments.sjcd.edu/ or use the Live Chat feature on the EPCC webpage. You may also email your advising questions to educational.planning@sjcd.edu.

Spring classes are continuing, and students will be able to make up missed instruction.

You can change your refund preference at any time. To update your preference:

  • Go to “Refunds” in the navigation bar
  • Select “Refund Preferences”
  • Select your new refund preference and hit “update” at the bottom of the page
  • Follow the prompts on the screen to confirm your new refund preference

You must make any desired changes to your refund selection preference at least 24 hours prior to an anticipated refund. When possible, we will honor a change made within 24 hours of a refund receipt but in the event that we are unable to do so, your requested change will only be effective for future refunds.

For more information visit the FAQ page for BankMobile:

https://bankmobile.custhelp.com/app/home?cb=9

Continuing & Professional Development Courses

During the College’s altered operations, some CPD classes will be cancelled, but not all. You will be notified as to whether your course has been cancelled or if it is moving online. If you still need assistance, please refer to our webpage https://www.sanjac.edu/continuing-professional-development or call 281-542-2020 to speak with CPD registration representatives.

During the College’s altered operations, some CPD classes will be cancelled, but not all. You will be notified as to whether your course has been cancelled or if it is moving online. If you still need assistance, please refer to our webpage https://www.sanjac.edu/continuing-professional-development or call 281-542-2020 to speak with CPD registration representatives.

CPD is still determining if labs are possible during the College’s period of altered operations. Most labs will be cancelled or postponed. If you are already enrolled, the CPD program staff will contact you with specific details.

EPCC

Currently, Educational Planning, Counseling and Completion is still available to answer phone calls and emails. Students can contact us at 281-998-6150 or Educational.Planning@sjcd.edu. For general information, students can use the EPCC chat on our page during regular hours of operation: https://www.sanjac.edu/student-services/student-support/educational-pla…

At this time, students can call 281-998-6150 for advising or email Educational.Planning@sjcd.edu. Advisors/counselors can set up video meetings via Zoom with the student or work with the student via phone.

At this time, students can call 281-998-6150 or email Educational.Planning@sjcd.edu for registration assistance or advising.

Students can request official/unofficial transcripts through their SOS accounts. They can also request transcripts by completing the transcript request form, attaching a photo ID, and emailing Transcripts@sjcd.edu. The form and instructions can be found here: https://www.sanjac.edu/student-services/records-transcripts

Students can call Educational Planning, Counseling and Completion at 281-998-6150 or email Educational.Planning@sjcd.edu to discuss their situation with an advisor/counselor who will be able to assist them.

Students can and should still apply for spring graduation. To apply at this moment, the students can contact Educational Planning, Counseling and Completion at 281-998-6150 or Educational.Planning@sjcd.edu

A decision has not yet been made regarding spring commencement, but students can visit the webpage for future updates here: https://www.sanjac.edu/student-services/graduation-beyond/commencement-…

Students that require academic appeals should be referred to their email for the appeal online submission link. Students that have sat out at least a semester (due to academic standing) and are returning can contact Educational, Planning and Counseling at 281-998-6150 or email Educational.Planning@sjcd.eduFor more information on academic standing students can visit: https://www.sanjac.edu/student-services/student-support/ed-planning-cou…

At this time scheduled appointments will not be cancelled and the students with scheduled services will be contacted to complete their meeting via Zoom, Skype, or alternate distance meeting arrangement.

Financial Aid Office

The Financial Aid Office is not physically open, however all Financial Aid services are now available online at https://www.sanjac.edu/financial-aid.

A Financial Aid representative can be reached via email at finaid@sjcd.edu, contact center at 281.998.6150, online chat, or by scheduling a virtual meeting online at https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/….

The next two financial aid disbursements will be processed as normal. Students can expect their funds to be transferred to their BankMobile selection on or before March 30 and on or before April 20.

Students can submit their documents online through the SOS document upload feature. Instructions on this process can be found at https://www.sanjac.edu/sites/default/files/Financial%2520Aid%2520Upload…. They may also be submitted during/following a meeting scheduled virtually with a Financial Aid representative. Additional options are being considered to be able to assist those without printing/scanning capabilities.

Verification forms can be found online at https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…. Additional options are being considered to be able to assist those without printing/scanning capabilities.

Professional judgements will be considered if a student’s household income situation has changed. For more details, students should set up an Appeal Inquiry appointment online with a Financial Aid representative. You can book an appointment here: https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/….

Appeal appointments can be set up through the online Appeal Inquiry appointment feature located on the San Jac website: https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…

All previously scheduled Financial Aid appeal appointments can be rescheduled through the San Jac appointment confirmation email or through the San Jac website at https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…. Additionally, students with a previously scheduled appeal appointment may receive a call from San Jac staff for rescheduling purposes.

Yes, attendance is required to maintain financial aid eligibility. Please be aware, online courses may record attendance through various means, so it is important that students communicate with their instructor on how attendance will be recorded.

It is recommended that students speak with a Financial Aid representative before withdrawing from any courses, as attendance is important to the calculation of a student’s financial aid eligibility.

We have changed the PFE Financial Literacy component and all students are now required to complete this component online. The last campaign process reminder will be sent on Tuesday, March 24, and the three (3) remaining campus workshops have been cancelled (3/18, 3/30, and 4/08). All students should be directed to the Program for Financial Education (PFE) link, which can be found under the Financial Aid tab on the San Jac website (https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…) and follow the instructions provided. Additionally, we have extended the deadline to Thursday, April 30, 2020. If you have any questions, please do not hesitate to contact the instructor (Elena Olivier) at 281-991-2645.

Part-time work study employees will be paid a minimum of 15 hours per week for anyone who was paid for the pay cycle from February 24 through March 8 (pay date March 18) and is available for work. Part-time staff, including work study, will not receive 15 hours pay for spring break week.

Any student who is eligible or has questions pertaining to a special circumstance appeal request should set up an Appeal Inquiry appointment and discuss their situation in detail with a Financial Aid representative. Make an appointment here: https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…

Financial Aid now has an option to set up a Loan Inquiry using the online scheduler feature located under the Financial Aid tab on the San Jac website: https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/….

Students interested in any type of a loan request should set up an a Loan Inquiry appointment using the online scheduler feature located under the Financial Aid tab on the San Jac website: https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/….

Yes. Verification documents can now be submitted by setting up a Verification appointment using the online scheduler feature located under the Financial Aid tab on the San Jac website (https://www.sanjac.edu/apply-register-pay/paying-college/financial-aid/…) or through your SOS account. The following link has step-by-step instructions on how to upload a verification document using 

SOS: https://www.sanjac.edu/sites/default/files/Financial%2520Aid%2520Upload…

Food Markets

Yes, the College understands that many students are still in need of assistance during this time. We are keeping the Food Markets open at each campus, with altered operations, in collaboration with the Houston Food Bank. For full details and updated Food Market hours, visit: https://www.sanjac.edu/student-services/campus-life/student-engagement-….

International Students

You should contact your personal physician for further instructions.

San Jacinto College is currently closed to students and the community. International Student Services Office is available via email (International.Services@sjcd.edu) and phone (281.998.6150 ext. 4636) to answer questions and provide support.

Contact the international services office if you’re considering returning home. Reach us at international.services@sjcd.edu or 281-998-6150 x4636 (Monday-Friday, 8 a.m.-5 p.m

Contact the international services office for an extension of your status. Reach us at international.services@sjcd.edu or 281-998-6150 x4636 (Monday-Friday, 8 a.m.-5 p.m

During this evolving situation, the Student and Exchange Visitor Program (SEVP) is allowing schools to make temporary procedural adaptations, so online classes will not affect your international/visa status. If you have concerns, contact us at international.services@sjcd.edu or 281-998-6150 x4636 (Monday-Friday, 8 a.m.-5 p.m.).

Every student’s situation is unique, so we’re here to help! Contact the international services office at international.services@sjcd.edu or 281-998-6150 x4636 (Monday-Friday, 8 a.m.-5 p.m.).

Every student’s situation is unique, so we’re here to help! Contact the international services office at international.services@sjcd.edu or 281-998-6150 x4636. We’re available Monday-Friday, 8 a.m.-5 p.m.

Every student’s situation is unique, so we’re here to help! Contact the international services office at international.services@sjcd.edu or 281-998-6150 x4636. We’re available Monday-Friday, 8 a.m.-5 p.m.

Every student’s situation is unique, so we’re here to help! Contact the international services office at international.services@sjcd.edu or 281-998-6150 x4636. We’re available Monday-Friday, 8 a.m.-5 p.m.

Library

Library fines are waived for all books and library materials due after March 1, 2020 and will be waived until further notice. Books may be returned via your campus library book drop.

Nursing

Nursing information sessions are cancelled at this time. We will update the College website when new dates are available.

Due to COVID-19, the radiography clinical will not be held in hospitals at the time. Faculty have designed unique online and small group activities to meet the objectives of each clinical course. The clinical plans will be reviewed weekly, in partnership with our area hospitals.

There are some nursing clinicals going to a hospital or clinic the week of March 23, but the hospitals and clinics have ensured students will not be allowed in areas with any potential risk. Other nursing clinicals will be having students come to campus for simulations in groups fewer than 8, but these on-campus, simulated clinicals would not begin until the week of March 30. Individual instructors will be communicating to their students which category their specific course falls under.

Operations

The College’s student support services and resources—including advising—are moving to an online format for the foreseeable future. To schedule a virtual appointment, visit http://appointments.sjcd.edu/. The below student services departments are available to assist you: Admissions, Career Services, Educational Planning, Counseling and Completion, Financial Aid, Recruiting, Student Engagement- Food Distribution, and Veteran Services.

As the College conducts altered operations, campuses are closed to the public, but a select group of on-campus resources remain open for students, and small groups of students will be attending hybrid, on-campus course training by appointment. Students will be notified by their faculty as this applies to their specific courses.

San Jacinto College is conducting altered operations for the foreseeable future during the evolving coronavirus (COVID-19) situation. Information about summer classes and delivery method will be available at a later date.

Orientation

Yes, orientation is available online during the College's altered operations.

You will sign up for orientation through SOS.

When you receive your acceptance letter from the college, you will be able to claim your SOS account and sign up for orientation.

Recruiting

Send TSI scores to shannon.oreilly@sjcd.edu

Send SAT scores to shannon.oreilly@sjcd.edu

All campus tours are cancelled for the rest of the spring semester.

Testing Center

The testing center is currently closed. Please visit www.sanjac.edu/testing for updates.

You can reach your campus testing center by emailing TestingCenter-South@sjcd.edu, TestingCenter-North@sjcd.edu, or TestingCenter-Central@sjcd.edu.

The testing center is still determining the best method to deliver TSI testing during this altered operations period. Please check www.sanjac.edu/testing for updates.

The testing center is currently closed and has cancelled all scheduled tests. Please contact the College program for which you’re applying for more information about application requirements during this period of altered operations.

The testing center is still determining the best method to deliver ESL testing during this altered operations period. Please check www.sanjac.edu/testing for updates.

The testing center is currently closed and has cancelled all scheduled tests. Please contact the person or institution that has set up your test to determine your next steps. You may also contact the testing center where you have an appointment.

The testing center is currently closed and has cancelled all scheduled tests. Please visit clep.collegeboard.org/coronavirus-updates for updates on testing options.

The testing center is currently closed and has cancelled all scheduled tests. Expect an email from GED and/or HiSET advising you on your next steps. You can also receive updates here: GED: https://home.pearsonvue.com/coronavirus-update • HiSET: https://www.ets.org/s/cv/hiset/the-americas/

The testing center is currently closed and has cancelled all scheduled tests. Please contact the person or institution that has set up your test to determine your next steps.

The testing center is currently closed and has cancelled all scheduled tests. Please contact the person or institution that has set up your test to determine your next steps. You can also contact the testing center where you have an appointment.

The testing center has already cancelled all tests currently scheduled and has notified testers. If you have questions or concerns, you can reach the testing center at your campus by emailing TestingCenter-South@sjcd.edu, TestingCenter-North@sjcd.edu, or TestingCenter-Central@sjcd.edu.

If you have paid any test fees with San Jac and were unable to take your test, please email the testing center at your campus to request a refund (TestingCenter-South@sjcd.edu, TestingCenter-North@sjcd.edu, or TestingCenter-Central@sjcd.edu). Provide your name, student G#, and a copy of your receipt. We will forward your request for processing. If you have paid any fees to another institution and were unable to take your test, please contact the person or institution that set up your test to determine your next steps regarding refunds. If you paid any fees through your GED.com account, please contact GED through your account regarding refunds.

You can submit a request for San Jac to retrieve your TSI scores through a Cross-Institutional Score Report using this form and process: www.sanjac.edu/apply-register/overview/testing/forms.

The testing center is still determining the best method to deliver testing for students with accommodations or students who need to complete a make-up test for a San Jac class during this altered operations period. Please check www.sanjac.edu/testing for updates.

Other

During this period of altered operations, the College’s Student Success Centers staff are still available to support students with online tutoring. SSC tutors will be available beginning Thursday, March 26, at 8:00 am. Students will be able to schedule an appointment online through TutorTrac by using this link: http://sjctutortrac.sanjac.edu/. Instructions for scheduling an appointment are available here (link PDF). Questions can be emailed to ssctutoringsouth@sjcd.edu.

The San Jacinto College Foundation is now accepting applications for emergency funding scholaships. The Foundation could award up to $250 per student to assist with financial needs for the Spring 2020 semester as a result of a COVID-19 hardship. Students should visit the San Jacinto College Foundation scholarship application website and login to apply. Questions should be directed to Scholarship.Info@sjcd.edu. .