Accessible Audio and Video Content

All videos that include spoken audio are required to have closed captioning available. Faculty are required to ensure video content adopted or developed for their courses are captioned. That means confirming captions are available on adopted content and/or adding captions to all created media content.

Suggested Tasks
  • Look for the closed captioning icon closed caption on video players
  • Inquire with the publisher about captions for videos

Video Captioning

Created Content

Creating captions for video can be a daunting task. Thankfully, Kaltura REACH is available for faculty to use.  Kaltura REACH is the integrated video captioning service provided by Kaltura. The tool creates a caption overlay on video and audio uploaded or created with Kaltura. The service is available in Blackboard for ease of use. Coupled with Kaltura Capture, video recording, editing and captioning is easier than before.

Here is a recommended workflow to help you get started:

  1. Create video(s).
  2. Save and upload (Publish) video into Blackboard prior to submitting a request for captions.
  3. Edit videos in Kaltura Capture or in Kaltura Media Gallery prior to requesting captions.
  4. Request captions using Kaltura REACH.
  5. Review captions after request is complete. Always check videos for accuracy prior to posting.
  6. Edit captions as needed. This helps reach a higher accuracy rating and ensures concepts are not lost.
  7. Review captions again posting video in content area.

REACH Product Walk-through (Video)

How to Order REACH Captions (Video)

REACH Captions Requests (PDF)

How to Edit REACH Captions (Video)

Editing REACH Captions (PDF)

REACH Transcription Widget (Video)

 Captioning Best Practices


  • Recording Pace – Always speak at a moderate rate (not too fast) so captions can appear on screen long enough to be read.
  • Script – If possible, read from a document.  Type or write the intended audio ahead of recording.

Captioning Practices:

  • Accurate – Spelling must be correct.  Text must match spoken words.
  • Clear – Punctuation and line breaks in appropriate places. Lines should be broken in the correct location, places where pauses naturally occur or have occurred in speaking.
  • Readable – Captions need to be displayed with enough time to read each sentence completely.  Use fonts that use upper and lower case letters.  Never use ALL Caps.
  • Characters per Line – Each line should have approximately 40 characters per line (approximately 7 words).  Shorter sentences are OK.
  • Sound Effects – Caption as [Applause] or [laughter]
  • Music/Singing – Caption as [Music] or [Singing] if the name of the song or lyrics is provided, caption that.
  • Caption Formatting – Centered, one to two lines per screen only, Identify multiple speakers [Nurse], [Patient], [Women] or [Man]
  • Verbatim Captioning – Caption exactly what is said, not what was meant.  Do not attempt to correct any misspoken grammar. If what was said is incorrect, the recording must be redone or identified on screen in some other manner (Exceptions made only with supervisor’s approval).
  • Mathematical Captioning – Caption mathematical symbols in text form [equals], [square root of], [minus], etc. and use the numerical symbols [2], [14] or [397].
High-End Video

For high-end, studio production recording, visit the Media Production Services page. This team can provide high-quality video services in many locations and settings (classroom, lab, green screen, etc.) and with added features (lightboard, voiceover, etc.)

Audio Transcription

Any meaningful audio related to the content must be available in a transcript. The transcript must be made available in Blackboard. The transcript should be viewable offline (download and print).

For high-end, studio production recording, visit the Media Production Services page. This team can provide transcription services after request and approval.

Accessibility Checklist

For additional tips and download/print option view the Audio and Video Accessibility Checklist