Be the steady voice when it counts most. Your calm courage helps save lives and protect our neighborhoods.
Criminal Justice Dispatch
Be the calm voice in a crisis. Train to help people, support first responders, and keep our community safe.
Why study to be aN Emergency Dispatcher?
Do you want a job that matters every day? Public safety telecommunicators answer 911
calls, send help, and guide people through emergencies. At San Jac, you’ll get the
skills to step into this important role with confidence.
Train for real-world emergency calls.
Dive into high-stakes practice. You’ll learn to take control, speak with authority, and get help moving fast.
Learn to work with police, fire and EMS
Step into the command seat. You’ll deliver clear directions so every team hits the scene ready to help.
Build confidence, communication, and focus under pressure.
Pressure doesn’t shake you—it sharpens you. With coaching and reps, you’ll think quickly, talk clearly, and lead the moment.
Serve your community and make a difference
Career Snapshot
Public Safety Telecommunicator
$48,422
Harris County Communications Officer
$44,470
City of Houston Telecommunicator
$48,431
Occupational Description
9-1-1 dispatchers are the calm voice in a crisis. They answer emergency and non-emergency calls, ask clear questions, enter details into computer-aided dispatch (CAD), and send the right help. Dispatchers guide callers until responders arrive and keep teams updated so everyone stays safe.
GENERAL SKILLS
- Clear speaking and active listening
- Fast, confident decision-making
- Strong typing and computer skills
- Multi-tasking under pressure
- Empathy, professionalism, and teamwork
JOB TASKS
- Answer calls, stay calm, and take control of the conversation
- Ask the right questions to find the location and the type of help needed
- Use CAD, maps, and radios to dispatch police, fire, and EMS units
- Give life-saving instructions when needed
- Track units, update records, and share new information fast
Source: texaswages.com - governmentjobs.com
Support for your studies
At San Jac, you’re never alone. Our teams ensure you have the support you need to
achieve your academic goals.
Your Questions Answered
Big decision, simple answers. Let’s clear it up.
They answer 911 calls, send help, and guide people until responders arrive.
It can be. We’ll help you build focus, calm, and clear communication.
Yes. Criminal Justice is an interdisciplinary program that's flexible. You can pursue diverse interests within the criminal justice system. Talk with an advisor about degree and transfer options.
Graduates often start as public safety telecommunicators (911 dispatchers), communications officers, or emergency management communicators. You’ll learn skills employers need in 24/7 centers, including call control, clear communication, and dispatch tools. Many students later move up to lead trainer or supervisor roles.
Ready to Roll?
This is your first step to a dispatch career.
